Shipping policy
SHIPPING
Australia
- Free express shipping on orders over $250
- Standard Post: 2-8 business days ~ $8
- Express Post: 1-3 business days ~14
International
- Standard International: 7-12 business days ~ $15aud
- Express International: 3-7 business days ~ $35aud
Dispatch Timeframes
- Orders are processed Monday to Friday, excluding weekends and holidays.
- Please allow 1-2 business days for your items to be shipped.
- Once your order ships, you will receive an email confirmation with tracking information sent to the email address provided at checkout.
Additional Information
-
Once your order has been dispatched, it is in the care of the selected courier. While we will always assist where possible, we are not responsible for delays once the parcel is in transit.
Customers are responsible for ensuring all shipping details provided at checkout are correct. We are unable to make changes once an order has been shipped.
Customers are also responsible for monitoring tracking and arranging collection or redelivery where required.
If a parcel is confirmed as delivered by the courier to the address provided at checkout, Saint Sebastian is not responsible for loss or theft thereafter. We recommend selecting a secure delivery address and opting for signature on delivery where available.
In the event a parcel is lost or significantly delayed in transit, please contact us and we will assist in lodging an investigation with the courier.
If a parcel is returned to sender, it can be reshipped at the customer’s expense or refunded as store credit, excluding original shipping costs.
International orders may be subject to duties and taxes. These are the responsibility of the customer.