Refund policy

CLOTHING RETURNS

We understand that sometimes a purchase may not be quite right 🤍

Saint Sebastian offers a store credit (with no expiry date) for eligible returns. Please note that original shipping costs are non-refundable. We do not offer refunds unless an item is deemed faulty upon delivery. If you have received a faulty, damaged, or incorrect item, please contact us at returns@saintsebastianstudio.com within 24 hours of receiving your parcel so we can assist you promptly. An investigation will be conducted before any faulty item is approved for return. If the garment is not deemed faulty, the return will not be accepted. 

Please note:
Loose or extended threads that can be trimmed, or minor internal stitching details, are not considered faults.

To be eligible for a return, garments must be:

  • Unworn
  • Unwashed
  • Unaltered
  • Returned with original tags attached

Items must be tried on with care. We are unable to accept returns on garments that show any signs of:

  • Marks or stains
  • Makeup or fake tan marks
  • Pet hair
  • Odours (including perfume or detergent)

Please carefully inspect your items before sending them back. If a returned garment arrives with any of the above, it will not be credited, and you will be responsible for the cost of shipping if you would like the item sent back to you.

SUBMITTING A RETURN

  • Returns must be requested within 7 days of receiving your order.
  • Items must be returned to us within 14 days of delivery.
  • Prior to sending your return, please email returns@saintsebastianstudio.com for approval.

When emailing, please include your full name and order number, as we cannot issue a store credit without these details. If you are returning items from an order that qualified for free shipping, please note that the original shipping fee will be deducted from your store credit.

Please allow 2–4 business days for our team to respond to your email. Thank you for your understanding and support.

Saint Sebastian xx

 

SHIPPING

Australia
  ● Free express shipping on orders over $250
  ● Standard Post: 2-8 business days ~ $9
  ● Express Post: 1-3 business days ~$14 


International
  ● Standard International: 7-10 business days ~ $15aud
  ● DHL International: 1-3 business days ~ $50aud


Dispatch Timeframes
  ● Orders are processed Monday to Friday, excluding weekends and holidays.
  ● Please allow 1-2 business days for your items to be shipped.
  ● Once your order ships, you will receive an email confirmation with tracking information sent to the email address provided at checkout.


Additional Information

  • Once your order has been dispatched, it is in the care of the selected courier. While we will always assist where possible, we are not responsible for delays once the parcel is in transit.

    Customers are responsible for ensuring all shipping details provided at checkout are correct. We are unable to make changes once an order has been shipped.

    Customers are also responsible for monitoring tracking and arranging collection or redelivery where required.

    If a parcel is confirmed as delivered by the courier to the address provided at checkout, Saint Sebastian is not responsible for loss or theft thereafter. We recommend selecting a secure delivery address and opting for signature on delivery where available.

    In the event a parcel is lost or significantly delayed in transit, please contact us and we will assist in lodging an investigation with the courier.

    If a parcel is returned to sender, it can be reshipped at the customer’s expense or refunded as store credit, excluding original shipping costs.